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ShoreTel/M5 was good news for voice, but perhaps even better for cloud-based video - why the time is right

By Jon Arnold
March 20, 2012 5:15 AM
Categories: Cloud computing Communications SMB Unified Communications
I recently posted about ShoreTel’s acquisition of M5 Networks (which is still getting tons of readership!), which may signal the strongest validation yet for cloud-based VoIP as an alternative to premises-based telephony systems. The deal is good news for both companies, and even better news for the broader cloud communications space.

Ooma Revisited - Now in Canada, and in HD

By Jon Arnold
February 16, 2012 5:30 AM
Categories: Unified Communications Wireless
If you’re new to my blog or the VoIP space, you may not know Ooma. On the other hand, if you go back far enough with me, hopefully you’ll recall I was one of the first to trial Ooma as well as write about them. The VoIP space has evolved since then, and while my early posts were not optimistic about Ooma’s prospects, that view was balanced by their strengths, which I believe have served them well to survive into the present.

Rogers One Number Service Launched - UC for Consumers

By Jon Arnold
February 15, 2012 5:30 AM
Categories: Unified Communications
Yesterday [February 9, 2012] was the official launch of the Rogers One Number service, and I was on-hand for the analyst briefing hosted at their HQ in downtown Toronto.

MobileMonday roundtable - where's the innovation?

By Jon Arnold
February 8, 2012 5:15 AM
Categories: Business innovation Unified Communications Wireless
Last night was MobileMonday Toronto's annual Meet the Analysts event at the MaRS Discovery District facility.

What ISV and SaaS Operators Can Learn from Telecom Billing

By Ben Bradley
January 30, 2012 6:00 AM
Categories: Sales and marketing Software as a Service (SaaS) Unified Communications
When old becomes new again, ISVs look to telecom for pricing inspiration. For decades, the telecom industry has been honing what other industries are only now getting into – business models that start with simple subscriptions then add complex pieces such as sign-up/activity/event fees + bundles + add-ons + incentives + promotional products. SaaS operators are evaluating new ways to create multiple revenue streams from each customer by blending limits and usage (usage being the “activities” in which end-users engage in consuming or interacting with goods and services).

Do you own a smartphone? Really? Why the heck not?

By Peter Wolchak
January 11, 2012 12:00 PM
Categories: Gadgets Mobility Unified Communications
Would it surprise you to learn that only 30 per cent of Canadians own a smartphone? It surprised the heck out of me.

SMBs and the channel - Canadian update - where's the innovation

By Jon Arnold
January 2, 2012 5:30 AM
Categories: Business innovation SMB Unified Communications
This morning [December 15, 2011]  I attended a breakfast session hosted by IT World Canada, and it was a good update on the state of the channel, especially for serving the SMB market.

Avaya Night in Canada - IP Office 8.0 Update

By Jon Arnold
December 16, 2011 5:15 AM
Categories: Business innovation Unified Communications
I was invited to attend an update here in Toronto yesterday [December 6, 2011] on Avaya's IP Office, which inluded a preview for Release 8.0, scheduled to launch on December 12. Lots of Avaya folks on hand, along with the sponsors, Smart IP. They're one of Avaya's top 10 Canadian reseller partners, and having started out as a Nortel shop, they know the territory pretty well.

Cisco Collaboration Summit - Day 1 - What Would Studs Terkel Think?

By Jon Arnold
November 17, 2011 8:00 PM
Categories: Communications SMB Unified Communications
Great start to Cisco's Collaboration Summit today here in Miami Beach. Having been to a few of these, it's really interesting to see how the overall messaging has evolved, along with all the new offerings that keep coming. I don't say that last point lightly, as Cisco is working very hard to address as many touch points as possible around how people get things done in the workplace. Sure, it all drives network usage, and that's good business for Cisco. There's a higher motive at play though, and there's little doubt that Cisco is trying to be a lead author in the next great American novel, Work 2.0.