A very good book on using systems thinking. This is a great application of many of the most useful parts of lean and six sigma thinking. I enjoyed how the author has boiled this down to a simple-to-digest-and-apply process. By using the business fable format, he draws you in as the reader. I read this at one sitting, I could not put it down. If you run a business, conduct meetings and want to accomplish things in your life with groups, this is a very useful book!
Book review by Reg Nordman