Focis Consulting   

Focis Consulting provides independent advice and support related to improving the performance of internal and outsourced services. We define our contribution in the following areas:

- Service Assessment: Review of the current state and performance of services being delivered: cost,   quality, efficiency, effectiveness, customer satisfaction.

- Strategy and Service Delivery Model Development:  Identification, assessment and design of alternative  strategies and opportunities for improving service performance including outsourcing, shared services, and business process.

- Solution Implementation: Hands on assistance in transition/change planning and execution.

- Outsourcing alliance management: contract management frameworks, relationship launch, contract  manager training, relationship assessment and alignment.

Visit www.focisconsulting.com for more information

Read more about Focis Consulting in our Outsourcing Supplement