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| Focis Consulting |
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Focis Consulting provides independent advice and support related to improving the performance of internal and outsourced services. We define our contribution in the following areas:
- Service Assessment: Review of the current state and performance of services being delivered: cost, quality, efficiency, effectiveness, customer satisfaction.
- Strategy and Service Delivery Model Development: Identification, assessment and design of alternative strategies and opportunities for improving service performance including outsourcing, shared services, and business process.
- Solution Implementation: Hands on assistance in transition/change planning and execution.
- Outsourcing alliance management: contract management frameworks, relationship launch, contract manager training, relationship assessment and alignment.
Visit www.focisconsulting.com for more information
Read more about Focis Consulting in our Outsourcing Supplement
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