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| I can't believe he said that! |
January 2, 2008 |
By Peter Wolchak
 E-mail and instant messaging are more popular than ever, but much of the meaning in those messages is being missed or misunderstood, according to a new survey from Microsoft Canada. Thirty-two per cent of respondents said they have had an e-mail misinterpreted and 66 per cent said they ended up spending additional time explaining the context or tone of a message to a colleague.
Although e-mail is considered quick and efficient, people spend at least 30 minutes a day re-reading messages to ensure tone and context are accurately communicated. As well, 67 per cent of respondents admitted they followed up on important e-mail messages with a phone call.
“Canadians are looking for ways to better express and more clearly convey their meaning and intent,” said Warren Shiau, lead analyst for IT Research, Strategic Counsel. “The majority of respondents indicate they feel a need to use expressive tools like emoticons and Caps Lock in business e-mails to make sure the right message gets across. This points to a need to enrich messages with alternative communication methods.”
Microsoft is responding to this perceived problem with a new solution it promises will combine the efficiency of e-mail with the power of voice communication, said Bryan Rusche, product manager for unified communications and collaboration. Its new communications offerings will match voice and data with video conferencing, instant messaging and presence information that tells users if someone is available to chat.
New products include Office Communications Server 2007, which delivers VoIP, video, instant messaging, conferencing and presence within applications such as Microsoft Office; Office Communicator 2007, client software for phone, instant messaging and video communications; Office Live Meeting, a conferencing service that enables workers to conduct meetings, share documents, utilize video and record discussions from any computer; and RoundTable, a conferencing phone with a 360-degree camera that captures a panoramic view of meeting participants, tracks the speaker and can record meetings.
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