When it comes to contact centre performance, it’s all about delivering the optimal customer experience at the lowest possible cost…
ICCM Canada will show you how to get there. Attend and choose from dozens of case-based sessions offering actionable advice for maximizing the financial and operational performance of your centre. Whether you’re looking for brand new approaches to the management of people, processes and technology, or would simply like to validate your existing plans and assumptions, ICCM Canada is the place to do it.
The conference features new content covering mission-critical issues in metrics, strategy, and customer experience management. You will walk away armed with the knowledge and tools you need to achieve unprecedented levels of operational efficiency, productivity and profitability.
The expo offers easy access to keynote addresses, and allows you to tap into the combined knowledge of the industry's leading suppliers, giving you a unique opportunity to discuss, compare, and evaluate solutions to your most pressing challenges.
For more than a decade, ICCM Canada has delivered educational content and networking experiences to help contact management professionals fine-tune their skills, assess new technologies, maximize customer value, and build a professional network for guidance and support.
ICCM Canada Conference & Expo October 6-8, 2008
Metro Toronto Convention Centre
Ontario, Canada
Bluetooth headsets are very useful - until you misplace them. When you lose the attractive little S-800, you use your phone to signal the headset to start buzzing.
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