Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
August 18 - 21, 2008
The Grand Hotel & Suites, Toronto, ON
CCW Canada is the premier Canadian event to feature primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies.
The event will include: 16+ case studies: 4 site tours (American Express, Bell Canada, Cogeco Cable and The Shopping Channel), 2 interactive panel discussions, roundtable discussions, 4 practical workshops, and tons of opportunity for networking!
As a subscriber of Backbone Magazine you are entitled to receive a 20% discount. To register please call 1-800-882-8684 or visit www.iqpc.com/us/callcentrecanada and quote this code IUS_BBM_#1.
Bluetooth headsets are very useful - until you misplace them. When you lose the attractive little S-800, you use your phone to signal the headset to start buzzing.
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