Call Centre Week Canada
August 17-20, 2009   |  August 17, 2009  

Canada’s most highly anticipated call centre event returns! Call Centre Week Canada is taking place August 17-19, 2009 in Toronto, Canada. www.iqpc.com/us/callcentrecanada

Due to the rapidly changing economic environment, CCW Canada will focus on strategies for weathering the economic storm, including how to retain top performing agents, how to keep top delighters, connect with customers and generate more revenue from existing customers.

Featuring primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies, Call Centre Week Canada is this can’t miss industry event. For more information, please call 1-800-882-8684 or visit www.iqpc.com/us/callcentrecanada