Interactive Intelligence Extends Their CaaS Platform
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Enterprise Resource Planning (ERP) Archives
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June 3, 2010 12:45 PM
I've followed and written about Interactive Intelligence for some time - both here and for the UC Strategies portal. They're a very interesting company, and it's great to see them doing so well in this weak economy.
Today they announced some enhancements to their CaaS platform - Communications as a Service - and while most of this is focused on the contact center, I see them as a great example of how cloud communications is evolving - and that's a good thing.
There's a lot to consider here, and I explored this a bit further in an article that was posted this morning on the UC Strategies portal. If this space is of interest, I'd love it if you gave this a read and then to share your thoughts.
Originally posted on Jon Arnold's Analyst 2.0 Blog
| Blogger Profile: Jon Arnold | |
| Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing strategy consultancy. The consultancy’s primary focus is on IP communications and disruptive technologies, such as VoIP, mobile broadband, telepresence, unified communications, social media and Web 2.0. |  |
