Having used Google Docs for years now, I succumbed to Google's promos urging me to switch to Google Drive. I've been using cloud storage long before the term was coined and it was Yahoo Briefcase pioneering the concept (Google hasn't always done everything first). Well, I took Google Drive for a test drive yesterday and it crashed! I'm trying to get it towed off my computer and even that's failing, so I may be stuck with the wreck. (No more vehicular puns, I promise - although it is tempting to say I sufferred a Google Drive-by shooting.)
There are other articles that outline the specific problems, Google Drive's Six Substantial Slip-ups or larger issues, Four Reasons Why Google Drive Will Not Kill Dropbox. I won't outline all the problems I experienced as they are well covered elsewhere.
My first deal-breaker issue I had is the Google Drive insists on a local copy of all the files. One of the reasons I want to store my files on the cloud is so that I don't have to keep them on my computer.
By insisting on a local copy of the files, it also makes editing files difficult. First of all, one needs to use the new "Google Drive" folder that is set-up on one's computer after installing the software. This means that I have to move all my existing computer folder set-ups to have the sync work. What's worse, is that the files are then Google docs and then need to be viewed online and edited as an online Google doc, not in a native, computer program (Microsoft Word, for example).
A huge problem, however, is that after working for a short period of time, Google Drive just went kaput. It does not allow me to sync my files in either direction any more.
Worse again, is that the software has no error message, status reports, or any customization features so that I can troubleshoot what's going on.
Google's final fatal mistake is that there online support is terrible. It's difficult to find any information on the specific problems and the support tips offerred are general and vague.
I tried to unistall Google Drive from my computer and it's firmly implanted - like a tireless wreck sitting on my front lawn. For the online software, I was able to "temporarily" go back to the Google Docs interface, but it seems once one switches it is impossible to fully go back.
I'll admit that considering that I expect these services for free, I'm quite demanding. But if companies are going to offer these services they might as well get it right.
Originally posted on Webslinger
Glen's experience in the Internet has covered the full spectrum from coding to content, and from planning to promotion. This gives him a unique ability to help direct a company’s online strategy, while also having the know-how to lead a project to successful completion.
Posted by Sue Ansell at May 18, 2012 5:45 AM
Categories: Cloud computing Gadgets