Cloud Rights? Or is it Cloud Wrongs??
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Enterprise Resource Planning (ERP) Archives
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August 4, 2010 11:15 AM
I received a note from Steve Helms over at Gartner the other day about a release they made covering Rights and Responsibilities for Cloud Computing Services. In it they outline seven rights related to cloud consumption:
- The right to retain ownership, use and control one's own data
- The right to service-level agreements that address liabilities, remediation and business outcomes
- The right to notification and choice about changes that affect the service consumers' business processes
- The right to understand the technical limitations or requirements of the service up front
- The right to understand the legal requirements of jurisdictions in which the provider operates
- The right to know what security processes the provider follows
- The responsibility to understand and adhere to software license requirements
They provide a paragraph of context to each right as well. I thought this was a thought provoking list.
One area that I believe was only weakly addressed was the right to understand how to move cloud work elsewhere. That may be covered by the 1st or the 2nd right, but it is interesting how poorly understood the ramifications of moving work to some types of service providers who could be shut down by a number of different situations and the costs or even ability provided to move the work elsewhere. To some extent this is like the old software escrow issue for products, but it of a much higher priority if it needs to be executed, since for some organizations this is production work that resides in the cloud.Originally posted on The Next Big Thing blog
| Blogger Profile: Charlie Bess | |
| Charles Bess has worked in the Information Technology industry for about 30 years supporting a variety of large organizations and industries. Charlie has performed a variety of formal and technical leadership roles throughout EDS and now HP. He is a licensed professional engineer and in 2002, a senior member of IEEE and was recognized as a Fellow within HP for his focus on value delivery and innovation. Currently he is focused on the Chief Technologist functional relationship between HP and its largest clients. In addition to these activities, Charlie has also worked as a public speaker, advisor to SMUs MBA program and supported engineering and computer science activities at Purdue University and University of North Texas. He’s been blogging on technology and business value related topics since early 2003. |  |
