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Backblog April 2007

The wikinomics playbook
April 18, 2007 By Don Tapscott
Categories: Social Networking

One of the purposes of this blog is to keep people up to date on news and events around the world that relate to wikinomics - and as it explodes into the mainstream more and more other news sources are (knowingly or not) providing information on the same thing.

But if you want to do more than just keep up to date on the topic, I recommend you stop by our wikinomics website and help us write Chapter 11 of the wikinomics playbook - or at least tap into the knowledge base that is evolving.

For example, on April 12th Dwayne Phillips contributed to a section called Mass Collaboration Beyond Individual Disciplines, which was originally created by Kartik Ariyur. A particular focus is placed on the benefits of common language, with emphasis placed on one of the most valuable universal languages in existence - mathematics. Joost Bekel has recently updated and an interesting contribution on enterprise 2.0 architecture he created earlier this year, and Shava Nerad’s update on prosumers (originally created by Chris Wisehart) has many interesting ideas and examples throughout it.

Given the way that wikinomics is changing how the world works all around us, any one person trying to keep up to date on all the best knowledge being created faces a daunting task - but if we bring all of our knowledge together, we might just enable a whole new level of understanding.

Don Tapscott

Make sure to check out Don's Wikinomics blog.



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A Skeptic's Take On Enterprise 2.0
April 15, 2007 By Jon Husband
Categories: Social Networking
Here in today's Globe and Mail is an overview of the main Enterprise 2.0 takeup and implementation issues by a freelance technology writer.

She raises the main issues correctly, I think, but does not address the larger promise (which in my opinion is the rhetoric regularly employed by corporations who argue that they are starved for innovation, flexibility and responsiveness ... all of which also require the major cultural and structural changes that most corporations seem to want to avoid).

The wait for any significant redefinitions may be a long one. As long as power and money are key features of organizational structure, significant flattening and real culture shifts are not really major items on the agenda.

It will take some clear examples of organizations using such tools and culture outperforming others by an order of magnitude before shift happens. 

Jon Husband 

Be sure to check out Jon Husband's Wirearchy blog.

Redefining business
Companies may not be ready for cultural shift required by Web 2.0

POONAM KHANNA

[Snip ...]

Corporate-wide wikis could be used to exchange information about everything from the latest sales figures and market trends to client leads to the state of the company kitchen. As the number of wiki entries increase, folksonomies ¯ taxonomies created from the ground up based on how users tag and link to information ¯ could be used to navigate through pages.

But such an approach to communication requires a different type of corporate culture ¯ one that is flat rather than hierarchical, flexible instead of rigid and open ended as opposed to closed. Companies that live by the Web 2.0 creed are willing to hear what Joe from accounting has to say about streamlining manufacturing methods, ready to be ravaged by both employee and customer blogs and prepared to rethink who gets access to what information. It remains to be seen whether corporations can ¯ or even want to ¯ affect such a change.

It's hard to imagine many companies fostering a culture in which a lowly clerk would be given or take advantage of the power to change his boss's wiki entry, let alone the company CEO's. Are workers going to be willing to change entries made by higher ups or even by fellow co-workers? And how will they react to having their own entries edited?

The Web 2.0 approach assumes there are a lot of untapped ideas out there, and no doubt there are many a bright individual who never meet their potential, but how often does Joe from accounting really have something salient to say about streamlining manufacturing methods? And if he does, will the VP of manufacturing be any more willing to take his wiki entry seriously than she would have been willing to read an email from him on the same point? Equipping workers and managers with Web 2.0 tools won't necessarily mean they'll gain all of the benefits that the technology has to offer ¯ especially if the tools aren't accompanied by a profound cultural shift.

The Web 2.0 world as envisioned by the likes of Harvard Business School associate professor Andrew McAfee, who coined the term Enterprise 2.0, is one in which office politics can be transcended.

And even if wikis, blogs and podcasts do take hold, will they make life in the corporate world any easier, or will they add another layer of complexity to the already overloaded worker who has to deal with 300 emails a day. Email isn't likely to disappear as the new technologies are adopted. It might diminish some, but will the number of wikis, blogs and podcasts that workers have to keep up with on a daily basis grow exponentially, as emails did? Will a great deal of the entries ¯ like a great deal of email ¯ really be worth the time?

Jon Husband

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A conversation with LG's Frank Lee
April 14, 2007 By Andrew Rideout
Categories: ICT Hardware and Infrastructure

At the LG-sponsored Chocolate Fashion show at the Telus World Ski & Snowboard Festival, I found myself in a fascinating conversation with Frank Lee, a manager with LG Electronics Canada. We chatted about everything from HD-DVD vs Blu-Ray, to LG's internet appliance line, and I even got the inside scoop on some unbelievably cool products that LG is currently working on.

LG's presence at the TWSSF is extremely logical. Telus is the platinum sponsor for the event, and conviniently Telus happens to be the first Canadian cell provider to carry LG's popular chocolate cell phone - the Chocolate Flip 8600.

Frank was extremely positive about just how significant the Canadian market is for LG. "In the past few years, we've realized just how important the Canadian market really is. In terms of feedback, you can't get much better, it's almost like one giant focus group because you get so many different opinions. There's so much diversity." I asked him about a specific instance that he could think of, "our line of Digital Internet Appliances, definitely, is one of the first that comes to mind. Ultimately, those have been a real success for us, but in other cases we've even pulled certain products because we got feedback from Candians that we thought were so incisive, it resulted in us retooling the products."  

I also wanted to get Frank's opinion on the HD format wars. It turns out that LG already has a leg-up on the competition, "it's all about offering consumers a choice. We figured what better way to give them the maximum amount of choice than to allow both formats to work on the same player. That's what the Super blu HD Player is all about."

We talked a bit about some of LG's new phones and it was fairly clear that LG is really pursuing the Chocolate phone as a fashion statement (the outdoor fashion show was my first clue). I asked him about new phones we could expect from LG this year and he obviously couldn't reveal too many specifics, but he was definitely excited about it. "We have an innovative new phone coming out in Q4 that is going to be massive. We're pushing boundaries in the mobile market and we definitely think this phone is going to create a sensation."

I figured that since we were on the topic of LG's upcoming products, I asked him what product he thinks consumers will be most excited about that they may not have heard about yet. I got quite a response. "We've got 7 R&D centers worldwide, and they put together some incredible products. One that I think consumers will really be excited about is the new 3D plasma screen we're putting the finishing touches on. It's going to be a new manifestation in plasma television. I saw the prototype and I was speechless. It's that good."

A 3D plasma screen? I tried to get pricing and release details, but Frank insisted that we're going to have to stay tuned to find out.

To think that this was only the first day of the Telus World Ski & Snowboard Festival. An incredible 13 day extravaganza bringing together Skiing, snowboarding, music, art, and most importantly some of the most cutting edge tech you'll find anywhere.

Andrew Rideout



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Videoconferencing for the masses
April 11, 2007 By Andrew Rideout
Categories: General

Regular Backbone contributor Ian Harvey had a very interesting article published in the Globe and Mail Small Business Section titled "Is it real, or is it video conference?" about some of the recent breakthroughs in videoconferencing from two notable companies, HP's Halo and industry stalwart Cisco. Having not followed the videoconferencing industry closely, I was taken aback by the fact that in 2005 the overall industry was valued at 1.15 billion globally and is expected to grow to 3.1 billion by 2010.  Research firm Gartner Inc. sees even further value in videoconferencing, as an industry, and estimates that the sector will be worth over 12.1 billion by 2011, alone.

If you ask me, the real beauty part is that all of the breakthroughs in the industry ultimately lead towards one thing specifically- a price reduction. More money being spent on videoconferencing will ultimately make the technology more widespread and therefore, more affordable.

Large-scale videoconferencing is a truly enterprise-level solution. Ian quotes Guy Welty's description of how videoconferencing saves his company, W.R Grace (a global chemical supplier with annual sales valued at 2.5 billion) "Sending two high-level executives to Asia is two days each of downtime with the travelling. This is much more effective."

Increasingly, videoconferencing is being marketed towards the SMBs as a way to increase productivity and collaboration. Methinks that the internet's growing reliance on collaborative media leads us to an obvious conclusion- videoconferencing will soon be built into our every day internet applications once the technology becomes cheap enough. In fact, videoconferencing solutions for Joe Average can cost anywhere from 50-200 bucks.

You can also have a look at Ian's article in our Top 300 issue titled "Why CEOs Should Blog."

Andrew Rideout



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A Blogger Code of Conduct
April 10, 2007 By Andrew Rideout
Categories: General

In the January/February issue of Backbone, we ran an article called Turning over the Dark Side of the Internet which brought into focus some of the netherregions of the online world. After reading Danny Bradbury's article, it becomes increasingly clear that while the internet is, by its nature, a largely self-policed place, there is still room for organized codes of conduct, especially in the world of blogging.

The Blogger Code of Conduct seeks to clean up the quality of online discourse while by-and-large serving to keep the conversations not necessarily friendly, but a bit more civil. The Blogger Code of Conduct is the brainchild of Jimmy Wales, creator of wikipedia and Tim O'Reilly a conference promoter and blogger who is widely credited with coining the term Web 2.0. On O'Reilly's blog, he states “[It] gives us an opportunity to change the level of expectations that people have about what’s acceptable online,” he is also quick to add "The aim of the code is not to homogenize the Web, but to make clearer the informal rules that are already in place anyway." Think of it as a Robert's Rules of Order for the blogosphere.

While the idea of the Blogger Code of Conduct has been thrown around in certain circles for a while, the impetus is largely due to some very specific death threats received by influential tech blogger Kathy Sierra after she got involved in a dispute over whether it was acceptable to delete potentially liabelous or inflammatory comments left on ones personal website. Sierra was so alarmed by the threats that she cancelled a keynote appearance at a trade show and called the police, who are now investigating.

The Blogger Code of Conduct will most likely exist in many different forms with different types of rules pertaining to different types of blogs. While the Code of Conduct will not necessarily be adopted by all bloggers, having different sets of rules (mostly having to due with self-moderation and comment-censoring) could let readers know, in advance, what is expected of them when they participate in a particular blog.

The Internet can be a pretty wild place, and bloggers are an opinionated and sensitive bunch. If you want to know more, have a look here.

Andrew Rideout



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The world’s first open source car
April 4, 2007 By Don Tapscott
Categories: General

As I’ve talked about the growth of the open source movement over the last few years, I’ve often speculated about how many different products and services could be created in a similar way. While some people are quick to agree, many others are resistant to the idea - surely complex products can’t embrace an open source creation process, can they? Wouldn’t it just lead to chaos?

Well earlier this week the world’s first open source car was revealed - a vehicle that’s technical drawings and blueprints are available online, and everyone is invited to add their own ideas so long as they are shared with the community. So if you can design a car this way… what can’t you do?

At the same time, it’s important to note that some important structure was added to the design process - a focus on environmental sustainability. This helped overcome the problem I mentioned in an earlier post on OScar, which was (and is, though it remains in early conceptual stages) trying to bring the open source movement to car design.

OScar found out the hard way that with no parameters in place, it’s kind of hard to come to an agreement on what an ideal car should be between (say) a racing enthusiast and someone more interested in environmental issues.

But as many companies have found, having too many parameters in place stifles innovation. Sometimes all you need is a guiding concept, an open platform, and the ingenuity and innovation that naturally flows out of an interested an engaged community.

Don Tapscott

Be sure to check out Don's cover story in the next issue of Backbone. Until then, check out his wikinomics blog.



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